Frequently Asked Questions (FAQ)
Q: How do I place an order?
A: Simply browse our store, add your desired products to your cart, and complete your purchase through our secure checkout. Once your payment is confirmed, we'll begin processing your order.
Q: How long does order processing take?
A: Orders are processed within 1–3 business days after payment has been successfully confirmed.
Q: How long does shipping take?
A: Estimated delivery times are:
• Pakistan: 15–30 business days
• International: 5–8 business days
Delivery times begin after your order has been processed and dispatched.
Q: Which countries do you ship to?
A: We currently ship throughout Pakistan and to selected international destinations where our fulfilment and shipping partners operate.
Q: How can I track my order?
A: Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link.
Q: Can I cancel my order?
A: Orders may only be cancelled before they enter processing or fulfilment. Once processing has begun, cancellations are no longer possible.
Q: Can I change my shipping address after placing an order?
A: If your order has not yet entered processing, please contact us immediately. We'll do our best to update your shipping address before fulfilment begins.
Q: What is your return policy?
A: You may request a return within 14 days of receiving your order. Returned items must be unused, in their original condition, and include all original packaging and accessories.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Q: What should I do if I receive a damaged, defective, or incorrect item?
A: Please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We'll review your request and provide an appropriate solution.
Q: When will I receive my refund?
A: Approved refunds are processed after the returned item has been received and inspected. The time required for the refund to appear depends on your payment provider or financial institution.
Q: Will I have to pay customs duties or import taxes?
A: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated.
Q: Are my payments secure?
A: Yes. All payments are processed through secure payment providers using industry-standard encryption to protect your personal and payment information.
Q: How can I contact TORSYRIX?
A: If you have any questions or need assistance, please contact us:
Email: support@torsyrix.com
Phone: +92 340 4344333
Website: https://torsyrix.com
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)