Privacy Policy

Last Updated: 29 July 2026

Welcome to TORSYRIX.

At TORSYRIX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

TORSYRIX is an online store operated through the Shopify platform. We sell products to customers in Pakistan and selected international markets. To process and deliver orders efficiently, we work with trusted fulfilment and logistics partners, including CJdropshipping.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Order Details
• Customer Account Information (if applicable)

Payment Information

Payments are securely processed by trusted third-party payment providers.

TORSYRIX does not store your complete debit or credit card details.

Automatically Collected Information

When you browse our website, certain information is collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Language Preferences
• Pages Visited
• Time Spent on Our Website
• Referral Source
• Cookies and Similar Technologies

3. How We Collect Your Information

We collect information when you:

• Visit our website.
• Create a customer account.
• Place an order.
• Subscribe to our newsletter.
• Contact our customer support team.
• Participate in promotions or surveys.
• Interact with our website, advertisements, or social media channels.

Some information is collected automatically through cookies and analytics technologies.

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Verify and process payments.
• Arrange shipping and delivery.
• Provide order tracking and status updates.
• Respond to customer enquiries.
• Improve our website, products, and services.
• Prevent fraud and unauthorised transactions.
• Comply with legal and regulatory obligations.
• Send promotional emails or marketing communications where you have given your consent.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

To operate our business and fulfil your orders, we may share your information with trusted third-party service providers, including:

• Shopify (our ecommerce platform)
• Payment service providers
• CJdropshipping (order fulfilment partner)
• Shipping and logistics companies
• Email service providers
• Analytics providers
• Marketing platforms
• Fraud prevention services

These providers receive only the information necessary to perform their services and are required to protect your personal information.

6. Order Fulfilment

To prepare, pack, and deliver your order, we may securely share the following information with our fulfilment and shipping partners:

• Full Name
• Shipping Address
• Phone Number
• Order Details

Your information is shared only to complete your purchase and deliver your order.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Maintain your shopping cart.
• Improve website performance.
• Analyse website traffic.
• Personalise your shopping experience.
• Measure advertising performance.

You can disable cookies through your browser settings. Please note that certain features of our website may not function properly if cookies are disabled.

8. Marketing Communications

If you choose to receive promotional emails or marketing messages, we may send you information about:

• New products
• Special offers
• Discounts
• Promotions
• Store updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Data Security

We implement appropriate technical, administrative, and organisational measures to help protect your personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements.

When your information is no longer required, it is securely deleted or anonymised where appropriate.

11. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information.
• Withdraw your consent for marketing communications.
• Request a copy of your personal information.
• Object to certain processing activities where permitted by applicable law.

To exercise any of these rights, please contact us using the information below.

12. International Data Transfers

Because we sell products internationally and work with global service providers, your personal information may be processed or stored in countries outside your country of residence.

We take reasonable steps to ensure your information remains protected regardless of where it is processed.

13. Children's Privacy

Our website is intended for individuals who are legally permitted to make online purchases under the laws of their country or region.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised "Last Updated" date. Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

TORSYRIX

Customer Support
support@torsyrix.com

General Enquiries
info@torsyrix.com

Order Support
order@torsyrix.com

WhatsApp
+92 340 4344333

Website
https://torsyrix.com

Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)