Shipping policy

Shipping Policy

Last Updated: 29 July 2026

Thank you for shopping with TORSYRIX.

We're committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Once your order is placed and payment is successfully confirmed, our team begins preparing it for fulfilment.

  • Processing Time: 1–3 business days
  • Orders are processed Monday to Saturday, excluding public holidays.
  • During peak seasons or promotional events, processing may take slightly longer.

Once your order has entered the fulfilment process, it can no longer be cancelled.

2. Shipping Destinations

We currently ship to:

  • Pakistan
  • Selected international countries where shipping services are available

If your location is not supported during checkout, we are currently unable to deliver to that destination.

3. Estimated Delivery Time

Pakistan

  • Free Shipping
  • Estimated delivery: 8–15 business days

International

  • Free Shipping
  • Estimated delivery: 5–8 business days

Please note that delivery times are estimates and begin after your order has been dispatched, not when the order is placed.

4. Order Tracking

As soon as your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your package until it reaches your delivery address.

5. Shipping Delays

While we always aim to deliver orders within the estimated timeframe, unexpected delays can sometimes occur due to circumstances beyond our control, including:

  • Customs inspections
  • Public holidays
  • Severe weather conditions
  • Transportation disruptions
  • High shipping volumes
  • Courier service delays

If your order is delayed, we'll do our best to keep you informed and assist you throughout the process.

6. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

TORSYRIX cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

7. Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

8. Lost or Damaged Packages

If your package arrives damaged, contains the wrong item, or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

To help us investigate your claim quickly, please include:

  • Your order number
  • Clear photos or videos (if applicable)
  • A brief description of the issue

Once your claim has been reviewed, we will work with our fulfilment and shipping partners to provide an appropriate solution, which may include a replacement or refund where applicable.

9. Contact Us

If you have any questions about shipping or your order, our support team is happy to help.

TORSYRIX

Customer Support
support@torsyrix.com

General Enquiries
info@torsyrix.com

Order Support
order@torsyrix.com

Website
https://torsyrix.com

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)