Terms of service

Terms of Service

Last Updated: 29 July 2026

Welcome to TORSYRIX.

We're delighted you've chosen to shop with us. These Terms of Service explain the rules for using our website and purchasing our products. By visiting our website or placing an order, you agree to these terms. If you do not agree with any part of them, please do not use our website.

1. About TORSYRIX

TORSYRIX is an online store offering quality products to customers in Pakistan and selected international markets. We work with trusted fulfilment partners to carefully process and deliver your orders.

2. Using Our Website

By using our website, you confirm that:

  • The information you provide is accurate and up to date.
  • You are legally permitted to enter into a purchase agreement in your country or region.
  • You will not use our website for any unlawful, fraudulent, or harmful purpose.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

3. Products and Availability

We make every effort to display our products as accurately as possible. However, colours, packaging, and product appearance may vary slightly due to screen settings or updates made by manufacturers.

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you as soon as possible and provide an appropriate solution, including a refund if necessary.

4. Pricing and Payments

All prices shown on our website are displayed in the applicable currency and may change without prior notice.

Payments must be completed successfully before an order enters processing.

If we discover an obvious pricing or technical error after an order is placed, we reserve the right to cancel the order and issue a full refund.

5. Order Processing

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

Your order will then be reviewed and prepared for fulfilment. Receiving an order confirmation does not guarantee acceptance of the order.

We reserve the right to refuse or cancel orders if:

  • The product is unavailable.
  • Payment cannot be verified.
  • Incorrect pricing or technical errors occur.
  • Fraudulent or suspicious activity is detected.
  • Required information is missing or inaccurate.

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

Pakistan

  • Free Shipping
  • 8–15 business days

International

  • Free Shipping
  • 5–8 business days

These delivery times are estimates and begin after your order has been dispatched.

Occasionally, deliveries may be delayed due to customs inspections, severe weather, public holidays, transportation issues, or other circumstances beyond our control.

7. Order Cancellations

Orders may only be cancelled before they have been purchased from our fulfilment partner or entered the fulfilment process.

Once fulfilment has started or an order has been shipped, cancellations are no longer possible.

If you need to request a cancellation, please contact us immediately. We will do our best to help if your order has not yet entered fulfilment.

8. Returns and Refunds

Customer satisfaction is important to us.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.

Returns, refunds, and replacements are handled according to our Return & Refund Policy, which forms part of these Terms of Service.

9. Intellectual Property

All content on the TORSYRIX website, including our logo, branding, images, graphics, product descriptions, text, and website design, belongs to TORSYRIX or its respective owners and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.

10. Limitation of Liability

While we strive to provide excellent products and service, TORSYRIX cannot be held responsible for delays or issues caused by circumstances beyond our reasonable control, including shipping carrier delays, customs inspections, natural disasters, or technical interruptions.

Our maximum liability for any claim relating to your order shall not exceed the amount paid for the affected product(s).

11. Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes have been published means you accept the updated Terms.

13. Contact Us

If you have any questions about these Terms of Service or need assistance with your order, we're here to help.

TORSYRIX

Customer Support
support@torsyrix.com

General Enquiries
info@torsyrix.com

Order Support
order@torsyrix.com

Website
https://torsyrix.com

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)